While there's no indication of the number of laptops this has affected-and Apple has remained steadfast that its new key design is superior to the way keys are traditionally constructed-it's quite easy to find frustrated MacBook owners on social media. This was first spotted by AppleInsider, which also has access to the lawsuit statement.
The claim contends that "Apple has failed to disclose that the keyboard is defective, and this information would have been important to Plaintiffs' decision to purchase a MacBook" and that even after fix the issue reoccurs. As per the complaints lodged in the Northern District Court of California by MacBook users Kyle Barbaro and Zixua Rao, "thousands" of owners have experienced various types of failures with the butterfly keyboard. This would then render "one of the core functions" of the MacBook useless.
The lawsuit alleges that Apple knew that the delicate nature of the Butterfly mechanism, first introduced with the 2015 12in MacBook, was prone to premature failure, but Cupertino forged on with the design all the same.
The lawsuit is seeking damages from Apple to cover the legal fees, to pay for the cost of replacing the parts, and to reimburse consumers for expenses already incurred. "Because typing is the primary goal of laptops, over time, consumers have become more and more frustrated with the keyboard defect". Both laptops feature the company's butterfly keyboard mechanism, an ultra low-profile switch advertised as both more responsive and robust than traditional scissor-type components. The suit also demands reimbursement to the users who have purchased the replacement keyboards on the defected laptops.
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Apple does have a 1 year warranty period, during which time if users face such a problem, a keyboard exchange can be done free of cost. Back in 2016, the company filed a patent for a dust-resistant butterfly keyboard, which suggests Apple knew of the issues and was planning to come out with better keyboard.
In 2015 Apple presented another key switch system that enabled it to create a console considerably more slender and with a littler measure of movement. As Barbaro's MacBook Pro was at this point out of warranty, he was told it would cost more than $700 to fix.
Apple's fabled butterfly keyboard has caused issues that's been bugging customers since its inception.
This suit quotes numerous complaints from different users who have posted their problems on Apple's own Community Support forums.