This allows developers to record your screen to see how you interact with the app - mainly used to detect errors and to enhance user experience.
The analytics services that several popular iOS applications are now using power actions like screen recording without user knowledge, according to a recent discovery. "Our App Store Review Guidelines require that apps request explicit user consent and provide a clear visual indication when recording, logging or otherwise making a record of user activity", it said. Further, the apps also don't seek user consent regarding screen recording. The company spokesperson added, however, that the airline "does not - and can not - capture phone screens outside of the Air Canada app".
TechCrunch, along with The App Analyst, found that some airline, hotel, and retail apps use embedded technology from a company called Glassbox, a customer experience analytics firm. For the most part, not withstanding bugs like the FaceTime one exposed by a teenager, Apple does a good job of telling you when an app is accessing personal data such as location services or contact information. This technology allows every tap, button push, and keyboard entry to be recorded and sent back to the app developments.
In some cases, these recordings did not adequately mask sensitive user data, which included passport numbers, credit cards and other data.
Recently, the source said that they have found Air Canda's iPhone app was recording screen without properly masking the confidential data. The breach leaked passport numbers and other sensitive data. They're also likely aware that masking isn't always effective in protecting their users' data, so of course they'd be reluctant to admit that they're doing this.
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Apps haven't been up-front about this data collection.
"Air Canada uses customer provided information to ensure we can support their travel needs and to ensure we can resolve any issues that may affect their trips", said a spokesperson".
When asked by TechCrunch why their privacy policies failed to mention the screen-grabbing feature, each company responded with vague answers. In addition, Glassbox said the data they capture is "highly secured, encrypted, and exclusively belongs to the customers" the company supports.